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Definitions for Mystery Shopping and Merchandising Terms

HBA - Acronym for Health and Beauty Accessories

HBC - Acronym for Health and Beauty Care

Just-In-Time (JIT) - A replenishment system that reduces the amount of space a retailer needs for back stock. The product is reordered every time the cashier rings up a sale

Kiosk - Small leased area, booth or cart inside a mall or store or an interactive display or terminal giving access to an Intranet or to the Internet from inside a store for ordering or checking on merchandise

OOS - Acronym for Out of Stock; item not available for sale at this time

POG - Acronym for Planogram.

POP - Acronym for Point of Purchase material. Printed material that draws attention to the product on the shelf

POS - Acronym for Point of Sale ­ Term normally used to describe cash register systems that record transactions or the area of checkout in a retail store

Planogram - A schematic drawing of fixtures that illustrate product placement. Picture or layout plan describing where merchandise is to be placed on the fixtures. Also known as a POG

SKU - Acronym for Stock Keeping Unit. Some SKU's have more than one facing. Each SKU is associated with a different product on a planogram (POG) and is a number assigned by the retailer to keep track of the type, color and size of a product

UOM - Acronym for Unit of Measure

UPC - Acronym for Universal Product Code


CREDITS: Some definitions were found on NARMS.com

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