Skip to content
Answers To Common Questions From Our Members
Here you will find answers to some of the most common questions people ask us. Questions like how does this whole thing work? Or how to reset your password. Everything you need to get started should be in here. If you do not see a question that you have then please contact us and let us know. We want to help you in any way we can! See the list of questions below and click to expand and show the answer.
How do I get paid?
The job scheduler for each assignment will detail the payment procedure their client uses when you are approved to complete the job. Some companies pay you automatically when you submit your completed report, and some will require that you submit an invoice. Once you've submitted your paperwork you will be paid during the company's regular payroll cycle. Most companies will pay you by check or PayPal, but a few use direct deposit.
How does ShadowShopper work?
ShadowShopper is unique in the mystery shopping industry. We are not the company that's shopped, a mystery shopping company or a mystery shopping scheduler. Instead, we are an impartial and independent company, serving the best interests of the mystery shopper AND mystery shopping companies.
 
What is the difference between Bronze and Gold?
Benefits of a FREE Basic Bronze membership - The NEW free Basic Bronze membership does allow you to apply for selected job listings (those posted more than 7 days ago) through the Job board, and puts you onto a list for employers to contact directly if they search our database. You can also apply for Promoted Jobs (the ones posted on top of the list due to immediate need of shoppers). In addition you have full access to our educational articles.

As a Gold Member you get all of the benefits of the Bronze membership, plus access to the most recent jobs posted in our system. You also get first priority listing, so the employers would see you in the top positions of the shoppers' list and can contact you directly to offer work.
Why is there a fee for the Gold membership?

We agree that you should never have to pay an employer for work, and that is not why ShadowShopper has a fee. We are not the mystery shopping company, the scheduling company, or the client. We are a facilitator. We believe that there should be a faster and safer way to find jobs in the mystery shopping industry without all of the scams, junk, and get rich quick schemes.

Our customers are YOU. Our goal is to provide you with access to the real time job listings for the thousands of REAL companies in the industry, all in one convenient place. We do all of the work of weeding out the scams for you, and ensure that you are only receiving legitimate opportunities. We search for the assignments you want, based on your preferences, in your area, and deliver those jobs straight to your email inbox. You concentrate on enjoying the opportunities available, and leave the searching to us.

You can spend a large amount of your free time searching thousands of websites for new assignments, or you can pay a small fee to have us do all the time-consuming work for you.
How do I know this a legitimate company?

ShadowShopper has been in business since 2002. We service over 1,200 schedulers in the mystery shopping, merchandising, demonstrating, and market research industries, and have over 6,000,000 shoppers all across the US and Canada. We are also members of the MRA (Market Research Association) and WARES (World Alliance for Retail Excellence & Standards).

We believe that there should be a faster and safer way to find jobs in the mystery shopping industry without all of the scams, junk, and get rich quick schemes. We do all of the work of weeding out the scams for you, and ensure that you are only receiving legitimate opportunities.
Is there a fee to join?

      Our pricing for ShadowShopper.com is as follows:

      BASIC BRONZE MEMBERSHIP - Our limited "look before you buy" educational package :
            ALWAYS 100% FREE. No credit card required.

      Register as a Bronze member now!

      PREMIUM GOLD MEMBERSHIP - Our complete package :
            Existing members - Please log in to your account and visit the Upgrade page to view the current pricing and promotions available to you.

Do I get reimbursed for purchases?

You are usually reimbursed for any required purchases, and paid a fee for the report, once you have successfully turned in all reports and materials (receipts, photos if required, etc.).

Some shops cannot be completed without making a purchase of some kind, such as a restaurant shop, retail store, or a gas station, but others such as banks, apartments, or car dealerships do not have a purchase requirement. You would be told if there is a purchase requirement prior to completing the assignment, and will typically get to keep any merchandise that was purchased within the guidelines of the shop.

Check out our Mystery Shopping 101 article for more details.
How do I become a member?
Join us as our newest member by visiting our Sign Up page here .
Are there any jobs in my area?

      Click on the Home page tab located in the menu and enter your zip or postal code..

      The list will show all positions within 25 miles of your current location.

What is mystery shopping?

Mystery shopping is a fun way to earn extra money, and get paid to eat and shop! It is also a crucial tool for companies to evaluate their locations so that they can update training methods and hiring practices.

Shoppers go into businesses acting as customers. They interact with the employees, make purchases (if necessary), and fill out an evaluation form describing their visit. You may be asked to report on the cleanliness and stock of the restrooms, the temperature of the food when it arrived, how long it took for someone to acknowledge you, and offer assistance, and a host of other things that businesses want to know about their establishments.

Any business which deals with the public may use mystery shoppers-stores, restaurants, banks, hotels, salons, home builders, apartment complexes, gas stations, casinos, auto dealers, auto service centers, movie theaters, health clubs, pet stores, amusement parks, optical providers and more. You can get paid to get your hair cut or your eyes examined, have dinner, go to the bank, have your car worked on or fill up the gas tank, watch a movie, get your dog groomed, and lots of other things you like to (or have to) do.

Check out our Mystery Shopping 101 article for more details.

      All of these questions and more are answered in our Mystery Shopping 101 article. Click here to learn all about mystery shopping.